ToastyNews.Net

When you are having problems with your computer software, sometimes you will need the help of a technician, the first rescue will be done by phone or live chat, or whatever media that doesn’t require the technician to come into your place. The technician will guide you step by step to resolve the problem.

In order to get the right analysis, the technician will need to know what is the problem.
In this first step, it will be your part to explain the technician what the problem persist.
To get the proper help, then you must describe the problem in details. The main problem is when you can’t describe the problem in details just because you don’t knowing how to do it.

If it happens, you can’t expect your problems solved by the technical support.

Through this article, I will describe the correct names for the most common components of software. I hope later on, you can understand and describe briefly to a technical support when you are having problems with your software. By describing in details you can expect good analysis and problem solving from technical support.

User Interface.
It contains squares, boxes, buttons, words and icons. This is the visual design of a program.

As an example you may see a warning message that pops up in a square box in the user interface of your software, when you are experiencing insufficient memory.

Title bar.
Most programs will use this part to display its name or describe in what section of the program you are currently.

You may see a wrong description if the program is incorrectly coded. But, this rarely happens.

Menu bar.
In this part, user can see the menu items and options.

Most common programs will have File commands, Open commands, Save commands and Print commands in this section

An error example in this section is if a menu that must work but can’t be click or its color is light gray.

Tool bar.
This part can be recognized because it contains icons. Usually it is placed on the top of the interface.

When you are clicking the icon, it will execute a certain command.

The problems persist in this section is uncommon. If you click on the icon but nothing happens, then you can describe the problem by referring the icon’s name or the toolbar’s name.

Well, I hope you are not getting bored with this long explanation.
Please allow me to take a break for this part.
Check back to this site to read for Part 2 …

CHM file is a file with .chm extension.
CHM stands for Microsoft Compiled HTML Help. This kind of files are optimized for reading. This data format was developed by Microsoft and released in 1997. It was introduced by Microsoft for the first time with the release of Windows 98. Now, it is distributed and supported through Windows XP and Windows Vista.

There are many paid software which allow you to see CHM help files as HTML pages.
Chmlib.com authors developed the website which permits you to view help files in convenient way for free. They believe that the website they build are going to be useful for Linux, Mac and other non-Windows users which cannot view CHM files using their operating systems.

The website is continouly updated. Software developers can also send their help file to authors of the website to have it converted into HTML format and added to the website.
Chmlib.com file stores files in convenient format and allows you to read them even if you work under the non-windows operating systems.

In 2002, Microsoft announced some security risks related with the .CHM data format, as well as several security bulletins and patches. But reading the CHM file using chmlib.com in HTML format is completely safe.