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Hello… nice to have you back on this site, I will continue the discussion in Part 1.
Ok then, lets start….

Minimize, Restore and Exit buttons.
These buttons will allow you to minimize an application’s screen, restore the application to the original size or shutting down the application.
These buttons usually located on the top right corner of a program.

Scroll bar.
This button is used to move up and down or change between pages. Usually this button is placed in the right side of an application.

Status bar.
It is used to display a small message and to show the progress of a task or command. In most programs, it is located at the bottom of the user interface.

Context menu.
When perform a right click on your mouse, a menu will be displayed. That is a context menu.

A context menu is commonly used as a shortcut command.

Input box.
Input box is a small rectangle, usually use to input a set of data in a program interface. As an example when you open up your web based email, then you must enter your username and password into a rectangle box, that is an input box.

If you have a problem regarding this input box, then you might present the exact type of information to the technical support by calling it an input box so the problem can be directly solved.

Button.
A rectangle box that can be click, and when you click on this rectangle box, it perform a process. As an example when you to print your document, after pressing the Print menu and then followed by the OK button, your document start to be printed.

When the color of the text in the button is gray out as it seems like inactive and nothing happens if you click on it, then a problem occurs.

Check box.
A small box that indicates multiple choices, such when you are completing a registration form then you were asked to select your hobby, several choices will be provided in that form.

By the time you click on it, a small ‘x’ will be displayed inside the box.
Radio button.

Almost the same as a check box, but radio button indicates a single choice.
Problems with check box and radio button are almost the same, which is if you click on that button there is no reactions.

If you try to describe the problems with your software to a technical support, make sure you mention the parts correctly to get a proper problem solving.

When you are having problems with your computer software, sometimes you will need the help of a technician, the first rescue will be done by phone or live chat, or whatever media that doesn’t require the technician to come into your place. The technician will guide you step by step to resolve the problem.

In order to get the right analysis, the technician will need to know what is the problem.
In this first step, it will be your part to explain the technician what the problem persist.
To get the proper help, then you must describe the problem in details. The main problem is when you can’t describe the problem in details just because you don’t knowing how to do it.

If it happens, you can’t expect your problems solved by the technical support.

Through this article, I will describe the correct names for the most common components of software. I hope later on, you can understand and describe briefly to a technical support when you are having problems with your software. By describing in details you can expect good analysis and problem solving from technical support.

User Interface.
It contains squares, boxes, buttons, words and icons. This is the visual design of a program.

As an example you may see a warning message that pops up in a square box in the user interface of your software, when you are experiencing insufficient memory.

Title bar.
Most programs will use this part to display its name or describe in what section of the program you are currently.

You may see a wrong description if the program is incorrectly coded. But, this rarely happens.

Menu bar.
In this part, user can see the menu items and options.

Most common programs will have File commands, Open commands, Save commands and Print commands in this section

An error example in this section is if a menu that must work but can’t be click or its color is light gray.

Tool bar.
This part can be recognized because it contains icons. Usually it is placed on the top of the interface.

When you are clicking the icon, it will execute a certain command.

The problems persist in this section is uncommon. If you click on the icon but nothing happens, then you can describe the problem by referring the icon’s name or the toolbar’s name.

Well, I hope you are not getting bored with this long explanation.
Please allow me to take a break for this part.
Check back to this site to read for Part 2 …